Disputed Transaction Form
If you have identified a transaction that you are suspicious of on your debit card, you must contact your credit union
or Credit Union Card Services Team immediately on +353 1 6933333
Support : Disputed Transaction Form
How can I request a refund on my debit card?
Members will have 120 days to dispute a transaction on their debit card for the following reasons:
- Duplicated transaction
- Goods not received
- Cancelled subscription not actioned
- Received goods not as described
- Refund not processed after 30 days
- Transaction not recognised
- Free Trials
- Car Rentals
If you have identified a transaction that you are suspicious of on your debit card, you must contact your credit union or Credit Union Card Services Team immediately on +353 1 6933333
A disputed transaction request initiates a ‘chargeback’ which alerts a request to the merchant to reverse the transaction on a debit card.
Members must complete and return a ‘Disputed Transaction’ form along with copies of any:
- Detailed cover letter advising the nature of the dispute
- Proof of purchase
- Evidence of the transaction
- Interactions with the company (emails/letters)
To be returned to their credit union to complete a ‘chargeback’ request.